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Post by account_disabled on Dec 25, 2023 22:36:13 GMT -6
Their needs. They are already in good hands. Collecting customer reviews thus serves to increase your customer loyalty rate. How do customer reviews ensure a strong long-term return on investment Readanswer and processing requests seen in comments posted by customers allows your company to be part of a virtuous circle. Your return on investment then manifests itself in several stages The increase in the repurchase rate the more yourcustomers are satisfiedthrough the experience and the products or. Services you offer the less likely she will turn to the competition Email Marketing List for future needs Strengthening the brand image a very happy consumer shares his experience with his loved ones and publishes notes and comments on the web . company and help convince Internet users whether you are in BtoB or BtoC Innovation through the identification of new trends the more your customer base grows the more interesting data you can collect to perfect your offer. The virtuous circle then repeats itself endlessly. It's up to you to seize digital word of mouth to benefit from a long-term and significant return on investment. Because unlike advertising which has a fleeting impact all customer opinions contribute to increasing your turnover THEnegative reviewsrepresent valuable sources of continuous improvement. For example if you own a hotel you can change the breakfast offered to your guests following frequent complaints about boiled eggs. Also don't forget that review sites offer you direct and interactive.
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